As the digital landscape grows ever more complex with new technologies, processes and tools, the most effective way for an IT organisation to enable the wider business to outstrip the competition is to select the most flexible and innovative products and services available on the market from multiple vendors.
If it’s implemented properly the multi-vendor, tower-based Service Integration and Management (SIAM) sourcing model is a cost effective solution that will ensure the highest level of expertise is delivered to the business. Of course, the flip side is that using multiple vendors poses communication and integration challenges that need to be tackled from the outset to ensure that your SIAM function provides seamless delivery. The key question we get asked most regularly by clients is:
“What’s the secret to getting multiple vendors to work together at optimum efficiency to provide seamless delivery to the business?”
Well, the best way to ensure comprehensive integration is to execute a carefully constructed Tooling Strategy that addresses your Discovery, Reporting and Capacity requirements and Event, Software Asset and IT Service management needs.
When you embark on your SIAM model some of the most common pain points that need to be solved are:
“How can we create a single repository to share our data for accurate reporting and analytics?”
“What are the key elements of a good tool and who should have ownership of the tools in our portfolio?”
“How do we achieve interoperability and alignment between the various service providers, the retained organisation and the business?”
“How to we ensure that the team commits to the new SIAM function?”
We’ve written an article on how to create and implement an effective tooling strategy in a SIAM ecosystem.
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Author: Steve Morgan, Director, Syniad IT
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