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What are the key issues that we are trying to resolve by adopting a SIAM based approach?
Are we looking to achieve transformational change in IT?
What are we comfortable outsourcing and what needs to be retained?
Do we accept that our IT operating model may need to change?
What will our process models look like in terms of roles and responsibilities?
Who will own and operate the ITSM tools?
Will we operate SIAM in-house, or as one of our Service Towers?
Are we already operating in a SIAM model, but we just don’t call it SIAM!?
Syniad IT Solutions Ltd. is a company registered in England & Wales with company number 08342440.