offer IT leaders the opportunity to undertake an objective review of their IT Operations.
Our assessment services
Our approach
is highly structured and follows a tried and tested combination of interviews, observation and analysis to determine process maturity and develop continual improvement plans.
Our assessment scope covers any of the following areas:
Process maturity, using frameworks such as ITIL
Operating model effectiveness,
including multi-vendor approaches such as SIAM, as well as new methods such as VeriSM
Tooling effectiveness,
particularly in IT Service Management, with tools such as ServiceNow, Cherwell & BMC Remedy
Organisation and cultural alignment
ensuring that you are organised optimally with a service-aligned culture