Client Challenge

Our client, a global consulting firm, wanted to improve their end user self-service processes for the provisioning of new hardware, software and access requests.

How we helped

Working with our trusted ServiceNow configuration partner, UP3, we worked with the client to develop a Service Catalogue strategy and detailed design.  This was supported by a detailed business case which analysed existing request volumes.  It assessed the impact on productivity if requests were processed on a self service portal, and fulfilled using defined workflows and automated scripts where relevant.

Outcome

The client used our work to detail their Request Fulfilment strategy and are now in the process of a phased implementation.

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