Our client, a global consulting firm, wanted to improve their end user self-service processes for the provisioning of new hardware, software and access requests.
How we helped
Working with our trusted ServiceNow configuration partner, UP3, we worked with the client to develop a Service Catalogue strategy and detailed design. This was supported by a detailed business case which analysed existing request volumes. It assessed the impact on productivity if requests were processed on a self service portal, and fulfilled using defined workflows and automated scripts where relevant.
The client used our work to detail their Request Fulfilment strategy and are now in the process of a phased implementation.
To find out how we help organisations like yours design and build highly effective operating models, read our ultimate guide to Design + Build.