SIAM service integration

itSMF Conference – ITSM15

I’m just back from the itSMF Conference at Heathrow and I just wanted to share some thoughts on this.

The event was impeccably organised, so credit should go to the itSMF conference team who work so tirelessly to make it happen, and the Sofitel at Heathrow, who should be complimented on their facilities and behind-the-scenes work.

The event started with the Simon Wheatcroft delivering the keynote speech. This man is truly inspirational to us all, so check out his website for more information.

I was particularly interested in this year’s talks relating to SIAM and both TCS and the itSMF Service Level Management  Special Interest Group both delivered great presentations, with some good content drawn from real-life experience. In addition, Van Haren launched a new SIAM book at the event, SIAM Principles and Practices, and I had an opportunity to speak with the authors. I’m currently reading this book and will provide a review on the blog in due course. The author’s philosophy is to use their experiences to try and draw out some common practices and characteristics from successful SIAM implementations. This promises to be a great read!

I also had the chance to be interviewed by AllThingsITSM, and it was great to share my thoughts on ITSM, the SIAM Special Interest Group of which I am chair, and the future of SIAM.  I’ll publish a link to that on the blog in due course.

Monday night saw the obligatory gala dinner.  I was nominated for Contributor of the Year but didn’t win this time around, although I must say that Anna Leyland was well-deserving of the award for her tireless efforts in the itSMF North region.

It was wonderful to see Tony Price from HP, a former colleague of mine at Fox IT, awarded the Lifetime Achievement Award. Tony has long been a role model for me, and I was delighted to see his longstanding enthusiasm for driving ITSM practices forward recognised by the award panel.

Whilst the itSMF conference has seen a decline in numbers in recent years, I was delighted to see both the exhibition area and delegate numbers appearing to get back on track. Undoubtedly, it’s an exciting time for the itSMF as we move into a new era, under new leadership and with a new board to shape and guide it into a 21st-century membership organisation. I hope to support this activity through my chairmanship of the SIAM SIG, and by offering support to the local itSMF Regional Groups where so much knowledge sharing and discussion is possible with real-life practitioners.

I learnt a lot at this year’s conference, and also took away lots of stimulating thoughts for SIAM SIG work, and also for Syniad IT blogs.  Roll on 2016!