itSMF Forum winner Syniad IT

And the Winner is…… Me!

The 21st and 22nd November saw the annual  IT Service Management Forum (itSMF) conference and awards, at London’s Sofitel hotel in Heathrow.

This was a busy period for me and for Syniad IT, as we prepared our material for an exhibition stand and a conference talk.

In addition, I was surprised to learn that I had been nominated for the Ashley Hanna Contributor of the Year award, for my work supporting the itSMF in developing the IT Service Management industry during 2016. Specifically, I’ve been chairing the itSMF Special Interest Group for Service Integration & Management (SIAM), which has been developing some excellent content for organisations embarking upon a SIAM programme. This can be found here.

Our exhibition space was a modest pitch, but we managed to attract a lot of interest from the delegates. This was mainly due to the fact that we were amongst only a few professional services firms present, with many other exhibitors selling software solutions.

The awards dinner was a plush affair, great food and wine, and excellent company on my table for dinner. The event was hosted by Alan Dedicate, otherwise known as “the voice of the balls”! He was an excellent host with entertaining anecdotes and an excellent line of mid-award banter! As the awards came around, my anticipation grew. The Contributor of the Year award was announced by John Windebank, who has been involved in the itSMF for many years and is someone for whom I have a huge amount of respect. I was shocked, stunned, thrilled and honoured to hear my name announced as the winner of this prestigious award, by John, and presented with the award by Alan.


If you look carefully at the image above, you’ll see how I can’t quite manage a smile. I really was quite choked up. It’s great to be recognised and acknowledged by your peers.

I will continue to support the work of the itSMF over the coming years, but it will be hard to top this particular evening!