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The importance of successful SIAM collaboration

Service Integration & Management (SIAM) relies upon collaborative working amongst service providers in a SIAM ecosystem. The concept of SIAM involves the creation of a single function which consists of service providers operating in a typical multi-service provider sourcing model. They will be tasked with coordinating their activities, consolidating their data, and managing them from an end-to-end service perspective.

This all sounds great in theory, but how does this activity translate in the real world? How realistic is this ambition, and why should the use of the SIAM badge suddenly make service providers change their ways of working?

Read our “6 Steps to Successful SIAM Collaboration” or contact Syniad IT to find out how we can help you overcome the challenges of setting up, organising and integrating this complex supplier ecosystem.

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