What is ITSM and SIAM anyway?

IT Service Management (ITSM) and Service Integration and Management (SIAM) are approaches we utilise when assessing, designing or improving an IT organisation’s operating model.

By utilising a combination of IT Service Management (ITSM) and / or Service Integration and Management (SIAM) approaches, we can simplify and remodel your IT organisation, creating bespoke, cost effective solutions which deliver outstanding results.

IT Service Management (ITSM)

Drawing upon industry frameworks and practical experience ITSM offers a tailored solution to transform and optimise your IT Organisation (ITO) whilst supporting business goals.

The efficiency of your ITO impacts the quality and performance of your business products and services, your reputation, customer loyalty and ultimately your revenue.  Good IT Service Management (ITSM) combines industry standard practices with innovative, tailored planning, design and implementation to transform your ITO.

The result is an ITO that delivers outstanding, innovative end-to-end IT services that enable you to achieve your business goals and adapt to meet growing demands.

Service Integration and Management (SIAM)

SIAM refers to a framework that simplifies complex supplier ecosystems, resulting in a single business-facing IT Organisation (ITO) that delivers high performance, on-demand services, leading to elevated customer satisfaction.

To gain a competitive advantage in the market, you need the best IT products and services available. This can be done by outsourcing to a variety of different suppliers who are experts in their fields. SIAM is a highly specialised approach that will help you overcome the challenges of setting up, organising and integrating this complex supplier ecosystem.

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We have over 50 years’ experience in IT consultancy

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